HP Photosmart 5520 Printer Says Offline
The HP Photosmart 5520 is a unique printer from the company’s All in One series of devices. Its ammo lies in the fact that it provides a seamless experience when using, you can print, scan and transfer with absolute ease. It is also enabled with features that help it protect energy, and is overall also a very fine looking device with a color touchscreen too.
Having a good printer makes copying, printing and scanning for businesses, offices and even home spaces an easy task. And the HP Photosmart 5520 printer is particularly sustainable and high end products which cater to its customers.
Most of the time there is an instruction manual which comes attached with printer at the time of purchase, but however, despite the printers being very well functional, sometimes unprecedented glitches may arise and prevent work from materializing as smoothly.
One of these cases is when the HP Photosmart Printer displays that it is offline on its screen and thus does not function.
Causes of HP Photosmart Printer Says Offline Status
Usually, an offline status is displayed due to an error of transmission of information between the printer and computer. This could further be due to a lot of reasons-
- This could be due to an error in establishing a connecting channel between your Photosmart printer and your device (whether laptop, phone, tablet etc.)
- There could be problems with the inner functioning and make-up of the printer itself. A hardware or software issue could materialize in an offline status.
- The printer could have an incorrect setting or system in place which is causing it to malfunction.
- This could also be due to a paper log jam being caused in the printing duct with a lot of documents being stuck there.
How do you fix the offline status?
Check Control Panel
Go to the Control Panel on your computer, head over to the ‘Devices and Printers’ section. Click on the name of your printer and check for what is printing. Then from the options that arise, use the printer ‘Online’ option from the dialog box and the status of your HP Photosmart 5520 printer will alter from offline to online.
Go over the connecting cables again
From the basics, check every single connecting wire- be it the printer wires, the cables connecting to the router, the computer or laptop, USB etc. You could check if the cables itself are functioning correctly and are connected in place.
Clear the settings or other jobs that the printer has in line
When you head over to the Control Panel, and then Devices and Printers from there, you will need to further click on it to locate the printing tasks that are queued up for the device. Click on ‘cancel document’ after this so that the queue of tasks is cleared.
Alternately, to clear all tabs, you could even head over to the Printers section and click on ‘cancel all documents.’ This could help in changing the offline status of the printer. If not, keep trying the other options.
Disconnect and Re-connect the printer again
This usually works in a lot of cases, as the person connecting the printer may have forgotten a few steps the first time around. You can disconnect your printer from the User Control tab within ‘Features’ of your device. And then click on uninstall from there.
Make sure you turn off your device entirely after this process. Then switch on the machine and connect your HP Photosmart printer once again.
Check for installed driver
If the printer driver is not installed, then the device will not function. Use your USB cable, attach it onto your laptop or computer and the other end should be connected to the printer.
After this, head over to the HP website and locate the name and model of your printer correctly, and install the driver for it. This could probably help with the offline status of your device.
Conclusively, most of these steps could fix your problem for you. If not, you could also try things like the Windows Troubleshooter which locates and fixes your problem for you. But moreover, these steps largely cover most problems that could possibly arise.
You can get all your printer offline support solutions from us by just dialing our printer support customer service Toll-Free Number which is available 24 hours for your service.