If your HP Envy printer is showing an offline error, here are some steps you can take to resolve the issue:
Step 1: Check Printer Connection
Make sure your HP Envy printer is properly connected to your computer and turned on. Check the printer’s connection cable and restart both the printer and computer to see if the issue is resolved.
Step 2: Set Printer to Online
Open the “Devices and Printers” menu in the Control Panel on your computer, right-click on your HP Envy printer, and select “See what’s printing.” Click on “Printer” in the menu bar and make sure “Use Printer Offline” is unchecked. If it is checked, click on it to uncheck it and set your printer to online.
Step 3: Restart Print Spooler Service
Go to “Services” in the Control Panel on your computer, find “Print Spooler,” right-click on it and select “Restart.” This will restart the print spooler service and may resolve the offline error.
Step 4: Update Printer Driver
Make sure that your printer driver is up-to-date. Go to the HP website and download the latest printer driver for your HP Envy printer model. Install the new driver and restart your computer.
Step 5: Reinstall Printer
If none of the above steps work, you may need to uninstall and reinstall your HP Envy printer. To do this, go to “Devices and Printers” in the Control Panel on your computer, right-click on your HP Envy printer, and select “Remove device.” Once the printer is removed, visit the HP website to download and install the latest printer driver.
If you’ve tried all these steps and the HP Envy printer is still showing as offline, you may need to contact HP customer support for further assistance.